FAQs

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Guaranteed Lowest Prices

No need to waste time looking elsewhere; we can assure you quality at the lowest price.

Two rates to pick from

FREE Cancellation – Book now, pay later

Book your room today without having to pay at the time of booking. Payment will be due on arrival and your room is guaranteed for you upon your arrival.

This rate also includes a free cancellation 48hrs prior to arrival.

Non-refundable

This special discounted rate is non-refundable. Please note that the total amount of the reservation will be debited if you choose to change or cancel this booking, you will not be refunded any of the payment. This offer is not accumulated with other discounts.

Reception

What are the check-in and check-out times?

Check-in begins at 16:00hrs and check out at 12:00pm. A luggage room is provided if you arrive before 4:00pm, and you will have full access to use the hotel facilities during this period except Spa and Sports center (Check at reception).

For early check-in (from 9:00hrs) or late check-out (up to 18:00hrs), please enquire with reception on arrival as they are subject to availability. The cost for each (if available) is €30.00. If not available we do have a luggage room if required.

Minimum check-in age is 18.

Reception opening hours

Reception is open 24hrs a day, 7 days a week.

Languages spoken at reception

To facilitate the communication at the reception we have employees speaking:

Spanish, English, French, Italian, Finnish, Slovak, Estonian, Portuguese, and German

Facilities

Is there air-conditioning in the room?

All our rooms are equipped with centralized air-conditioning, and you can easily change the temperature for your room. The a/c hours are subject to change

Is there a car park?

There are plenty of public parking spaces on the streets surrounding.

Does the hotel provide free Wi-Fi?

Free Wi-Fi is provided to all our guests, allowing you to stay connected during your holiday.

Does the hotel provide towels and linens?

Our resort provides free towels in your room and pool towels can be requested from the lifeguard on duty. We also provide the linen in the room.

Laundry services

We have laundries rooms in the hotel. Please ask reception for which one is closest to you.

Swimming Pool

What hours are the swimming pools open?

Our swimming pool is open from:

Summer: from 10:00hrs to 19:00 hrs

Winter: from 10:00hrs to 18:00 hrs

Heated pool.

Pool temperature

The water temperature of our swimming pools mostly pleasant all year round.

Complementary Information

Do you have transfers to the Airport?

We team with Canary Shuttle that organizes all types of transfers you might need during your stay in Tenerife. Click here to organise your transfers.

You can also take a taxi to the resort. They can be found right outside the airport terminal when arriving, and reception will be more than happy to book your return taxi.

South Airport – The Suites at Beverly Heights 20 mins – € 25.
North Airport – The Suites at Beverly Heights 1 hour € 75.
0034 922 397 475 (Taxis Granadilla)

Below you can find information on the different buses going from the airport to the resort and vice versa.

111 Bus: From the South Airport to Los Cristianos.

For more information:
http://www.titsa.com/
0034 922 531 300 (Titsa)

Room Request

All requests are subject to availability. We always do our best to accommodate our guests' wishes, so don't hesitate to note down your preferences.

Security

We have security patrolling for your safety.

Excursions

We partner with various top companies in Tenerife to provide our guests with the best quality excursions around the island. You can book through our website or go directly to the reception

Property amenities

Children and extra beds

Children are more than welcome in our resort. We provide free cots (child beds) for children 2 and under.

There is no capacity for extra beds in the apartments.

Pets

Pets are not allowed on our property.

Where to find Us

Location

Located in Oasis del Sur, Los Cristianos away from the hustle and bustle of the main strip, our property offers spectacular views and a tranquil environment. We have a complimentary shuttle bus available for our guests to easily get to and from the beach every hour. There are restaurants, supermarkets, and shopping centres in the surrounding area.

Guaranteed Lowest Prices
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